Shipping policy

Shipping Time

Delivery time depends on your location and the shipping method selected:

• Standard Shipping: 5–10 business days

• Express Shipping: 3–5 business days

• International Shipping: 7–14 business days

Please note: Weather conditions, customs delays, and carrier issues may affect delivery times.

Shipping Charges

Shipping fees are calculated at checkout based on your location and order weight.
Free shipping promotions (if available) will be automatically applied at checkout.

Order Tracking

Once your order is shipped, you will receive a tracking number via email or SMS.
You can track your order at any time using the provided link.

Wrong Address Issues

Please double-check your shipping address at checkout.
We are not responsible for orders delivered to incorrect addresses entered by the customer.

Customs & Import Fees (International Orders)

For international deliveries, customs or import duties may apply.
These charges are not included in our prices and must be paid by the customer.

Damaged or Missing Items

If your package arrives damaged or items are missing:

1. Take photos of the damaged package/products.

2. Contact us within 48 hours at [Your Support Email].

We will quickly review and send a replacement or issue a refund.

Lost Packages

If your package is lost in transit, contact us with your order number, and we will coordinate with the shipping carrier to resolve the issue.

Contact Us

For any shipping-related questions, email us at 9gearsco@gmail.com.