Shipping

NINE GEARS

Shipping & delivery

Whether you are upgrading your BMW's exterior or adding an automotive accessory, we want you to know what to expect from order to delivery. Preparation and shipping are separate stages; the time shown for each product and destination is the best guide to your order.

Order preparation

In Stock

In-stock items are normally prepared and dispatched within approximately 3–5 business days.

Available to Order

These are standard ready-made items that need additional sourcing or preparation after your order is placed. The applicable preparation period is shown on the product page. Availability to order does not automatically mean an item is custom-made.

Business days generally exclude weekends and public holidays. Preparation estimates are separate from the transit time and are estimates rather than guaranteed delivery dates.

Shipping and transit

Standard shipping is included in product prices for eligible supported destinations. Your available delivery options and any applicable charges will be shown before you complete checkout.

For eligible orders sent by air, estimated transit is 5–10 business days after dispatch. Add the applicable preparation period to the transit estimate to understand the overall timeframe. For example, an in-stock eligible air shipment estimated at 3–5 business days' preparation plus 5–10 business days' transit would take approximately 8–15 business days in total.

Delivery estimates may vary by product, destination, carrier and customs processing. If an order is significantly delayed, we will contact you with an update.

Oversized and freight items

Larger products, such as some exterior body components, may require different handling or freight services. Where an item is oversized or requires freight, refer to its product-specific delivery estimate. These items may take longer than the air-shipping estimate above.

Where we deliver

Delivery is available to eligible destinations shown at checkout. Availability and delivery estimates depend on the product and address. If your destination is not available at checkout, please contact us before ordering.

Tracking your order

Once your order has been dispatched, we will send tracking details when available. Tracking may take time to update after dispatch. If you have a question about your shipment, email us with your order number.

International duties and taxes

Depending on the destination, import duties, taxes or customs-related charges may apply. Any amounts collected at checkout will be shown before you pay. If duties or taxes are not collected at checkout, the carrier or customs authority may request payment from you on import. Rules and charges vary by destination.

Delivery issues and address changes

Please check your delivery address before placing your order. If you need to change it, contact us as soon as possible; changes may not be possible once an order has been dispatched. If a delivery is delayed, arrives damaged or appears incorrect, contact us with your order number and details. Photographs of the item and packaging can help us investigate. Your statutory rights are unaffected.