FAQ'S

Nine Gears / Customer care

Find answers to common questions about choosing, ordering and caring for your Nine Gears products. For help with a specific order, contact support@ninegears.com.

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Products and compatibility

How do I know whether a product fits my vehicle?

Check the supported models and years on the product page and select the option matching your vehicle. The selected compatible model and year identifies the intended application. Also check any product-specific notes about body style, bumper configuration, LCI or special equipment.

What if my vehicle has a different bumper or other modifications?

Fitment may differ where a product specifies a particular bumper, equipment or vehicle configuration. Review the product's compatibility notes; if your configuration is unclear, contact us with the product link and your vehicle details before ordering.

Are all products made from carbon fibre?

Materials and finishes vary by product. Check the individual listing for the information provided; a carbon-fibre-style appearance does not by itself establish the material or construction.

Are your products original vehicle-manufacturer parts?

Nine Gears offers aftermarket automotive parts and accessories. Check the individual listing for product details.

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Installation and care

Can I install the product myself?

Installation varies by product. Refer to the product-specific guidance, and consider professional installation where appropriate. Check fitment and condition before installation.

How should I care for my product?

Follow any care instructions supplied with the product and use cleaning products appropriate for its material and finish. Avoid abrasive cleaning tools where they could damage the finish.

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Orders and delivery

What does In Stock mean?

In-stock items are normally prepared and dispatched within approximately 3–5 business days. Transit time is additional.

What does Available to Order mean?

These are standard ready-made products that need additional sourcing or preparation. The applicable preparation estimate is shown on the product page. They are not automatically custom-made or excluded from returns.

How long will delivery take?

For eligible air shipments, estimated transit is 5–10 business days after dispatch, in addition to the preparation period. Oversized or freight items may have different product-specific estimates. See our Shipping page for details.

Is shipping included?

Standard shipping is included in product prices for eligible supported destinations. Available options and any applicable charges are shown before checkout is completed.

Will I receive tracking?

Tracking details are sent after dispatch when available. Allow time for the carrier's tracking information to update.

Will I need to pay duties or taxes?

They depend on the destination. Any amounts collected at checkout are shown before you pay; otherwise, duties or taxes may be payable on import. See our Shipping page.

Can I change or cancel my order?

Contact us as soon as possible with your order number. Address changes may not be possible after dispatch. If an order has already shipped, return arrangements may be necessary. Your statutory cancellation rights remain unaffected.

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Returns and warranty

Can I return an item?

You may request a return of an eligible standard product within 30 days of delivery. Contact us for authorisation and an appropriate return location before sending anything back. Standard items are not automatically excluded simply because they are sourced after purchase.

Who pays for return shipping and are there fees?

For a change-of-mind return, return shipping and a discretionary 15% restocking fee may apply where legally permitted. There is no restocking fee for defective, damaged, incorrect or materially misdescribed goods. Your statutory rights are unaffected.

Where do I send a return?

Contact us first. We will provide instructions and an authorised return location; facilities in the US, UK, Germany or Australia may be available depending on the order.

What if my order arrives damaged or incorrect?

Contact us with your order number and details. Photographs of the item and packaging can help us assess the issue. We will arrange an appropriate remedy in accordance with applicable law.

Do products have a warranty?

Qualifying manufacturing defects are covered by our 12-month limited warranty from delivery. See the Warranty Policy for the claim process and details.

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