Warranty Policy

Nine Gears / Customer care

We want you to feel confident in the parts and accessories you purchase from Nine Gears. Our limited warranty provides cover for qualifying manufacturing defects while preserving your statutory consumer rights.

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12-month limited warranty

Eligible products are covered for 12 months from the date of delivery against qualifying manufacturing defects in materials and workmanship under normal intended use.

Coverage applies to qualifying products, including eligible exterior styling components, interior accessories and electronic automotive accessories. Where a product carries separate manufacturer warranty terms, those terms will be identified on the product page when applicable.

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What the warranty covers

The warranty covers a qualifying defect arising from the product's manufacture, materials or workmanship. We assess each claim on its circumstances and the information available. The warranty is separate from our voluntary returns process for a change of mind.

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How to make a claim

Email support@ninegears.com with your order number and contact details.
Describe the issue and when you noticed it. Tell us the vehicle model and year where relevant.
Include clear photographs or video showing the issue. We may request reasonable additional information to assess the claim.
We will review your claim and explain the next steps, including any inspection or return instructions if needed. Please contact us before sending an item back.

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Remedies

If a qualifying defect is confirmed, we will arrange an appropriate remedy. Depending on the circumstances and applicable law, this may include a repair, replacement or refund. We will explain the available next steps when we assess your claim.

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Damaged, incorrect or faulty on arrival

If an item arrives damaged, incorrect or faulty, contact us with your order number, details and, where helpful, photographs of the item and packaging. We will investigate and arrange an appropriate remedy. No discretionary restocking fee applies to defective, damaged, incorrect or materially misdescribed goods.

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Your consumer rights

This voluntary warranty is in addition to your statutory consumer rights and does not replace or limit them. Depending on where you live and the circumstances, you may have rights that extend beyond this warranty period or provide other remedies.

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